Targets set

Learn to Deliver High-Impact KPIs.

Patient Growth

Replicate the strategy that drove a 60% increase in digital bookings.

Operational Efficiency

Learn to implement reminders that cut missed appointments by 30%.

Staff Relief

See how we automated scheduling to reduce administrative workloads.

appointment bookings data capture

Module 1: Pre-Visit Data Strategy.

How to design medical information capture that prepares practitioners before the patient arrives.

mMulti-merchant payment integration

Module 2: The Multi-Channel Payment Ecosystem.

 Building trust through integrated digital payments (Apple Pay, Google Pay).

Post-Appointment activities

Module 3: Post-Appointment Loyalty.

 Designing digital prescription viewing and follow-up booking systems.

Taught by the Lead Coach 

Learn from 15 years of industry experience. This isn't just a course; it's a deep dive into the Agile development approach used to iterate and improve healthcare platforms in real-time. My name is Charles Efe, the Lead Coach & Founder of MyBACoach - your guide on this learning adventure. With a wealth of experience in project management, I understand the hurdles you may face and am here to support your growth. Let's embark on this journey together and elevate your business analysis skills to new heights.

Course Curriculum

4 Chapters · 30 Lessons

    1. (Included in full purchase)

      Day 1: Foundation Class

    2. (Included in full purchase)

      Day 2: Foundation class - Problem Identification Class

    3. (Included in full purchase)

      Day 3: Foundation class - Process Mapping

    4. (Included in full purchase)

      Day 4: Process Mapping (To-Be)

    5. (Included in full purchase)

      Day 5: Project Playbook (Methodologies, Approaches and BA concepts)

    6. (Included in full purchase)

      Business Analysis Plan and Methodologies

    7. (Included in full purchase)

      Day 6: Problem statement formulation + Empathy mapping

    8. (Included in full purchase)

      Day 7: Interview, Focus group & Data analysis

    9. (Included in full purchase)

      Day 7: Class Presentation slide PDF

    10. (Included in full purchase)

      Day 8: Requirement Gathering, Analysis & Documentation

    11. (Included in full purchase)

      Day 9: Requirement Gathering (Waterfall, Agile Methodologies & Hybrid)

    12. (Included in full purchase)

      Day 10: User story and acceptance criteria writing

    13. (Included in full purchase)

      Day 11: User Story and Acceptance Criteria review

    14. (Included in full purchase)

      Day 12: Agile & Scrum: The Requirements Lifecycle

    1. (Included in full purchase)

      Interview 1: Sarah Thompsom

    2. (Included in full purchase)

      Interview 2: Priya Patel

    3. (Included in full purchase)

      Interview 3: David WIlliams

    4. (Included in full purchase)

      Interview 4: Emma Johnson

    5. (Included in full purchase)

      Interview 5: Emma Johnson

    6. (Included in full purchase)

      Interview 6: Dr Rebecca Green

    7. (Included in full purchase)

      Focus group session

    8. (Included in full purchase)

      Data Analysis Experience

    1. (Included in full purchase)

      Spectacle savers - Process Maps

    2. (Included in full purchase)

      Spectacle Savers - Proposed Customer Journey

    1. Overview of Project Optimise Communications Free preview
    2. Project Handbook: Project Optimised Communications Free preview
    3. Project Walkthrough Session Free preview
    4. Day 1 Project Optimise Comms - Kick Off meeting Free preview
    5. Starter Questions Free preview
    6. (Included in full purchase)

      Project links and Passwords

Ready to Take Your Business Analysis  Skills to the Next Level?

Enroll now and gain the expertise to tackle projects with confidence.

£449.99

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